Privacy Policy

1. Introduction

Welcome to Petba. Your privacy is important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://petba.in or use our services, including our eCommerce platform and secure payment gateway.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect personal and non-personal information to provide and improve our services.

a) Personal Information

When you create an account, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Order and transaction details

b) Payment Information

Payments made on Petba are processed through a secure, encrypted third-party payment gateway (such as Razorpay, Stripe, or PayPal).
We do not store or access your credit/debit card numbers, CVV, or net banking credentials. All payment data is securely handled by the payment provider in compliance with PCI-DSS standards.

c) Technical and Usage Data

We may collect:

IP address
Browser type and device information
Pages visited, time spent, and actions on the website
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Provide customer support
Improve our website, products, and services
Send promotional offers (only if you opt-in)
Prevent fraud and maintain transaction security

4. Cookies

We use cookies and similar technologies to:

Remember your preferences
Enhance your shopping experience
Analyze website traffic

You can control or disable cookies in your browser settings, but some parts of the site may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.
We may share information only with:

Payment processors (to handle secure transactions)
Delivery and logistics partners (to ship your orders)
Legal authorities (if required by law or to protect rights and safety)

All third-party partners are required to maintain strict confidentiality and data protection practices.

6. Data Security

We use SSL encryption, firewalls, and other technical safeguards to protect your data.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure.

7. Your Rights

You may:

Access and review your personal data
Request corrections to inaccurate information
Withdraw consent for marketing communications
Request deletion of your account and data (subject to legal obligations)

To exercise these rights, please email support(at)petba.in.

8. Data Retention

We retain your personal information only as long as necessary to:

Complete transactions and provide services
Comply with legal and tax requirements
Resolve disputes

9. Third-Party Links

Our website may contain links to external websites.
Petba is not responsible for the content, privacy policies, or practices of such third-party sites.

10. Children’s Privacy

Our website and services are not intended for users under 18 years of age.
We do not knowingly collect personal data from minors. If we become aware that a minor’s data has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with the updated “Effective Date.” Continued use of our website means you accept the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

???? Email: support(at)petba.in
???? Website: https://petba.in